AGILE INNOTECH · IT Support & AMC

More uptime. Fewer interruptions.

Give your team dependable IT support, preventive maintenance, and practical help when technology gets in the way.

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IT Support & AMC
IT Support & AMC

Included AMC Services

24×7 Helpdesk

Phone, email & chat support for incident logging and rapid resolution.

On-Site Maintenance

Scheduled visits and emergency dispatch to fix hardware, networking & peripherals.

Performance Monitoring

Proactive health checks, alerting & capacity planning to avoid downtime.

Security Patching

Regular OS and firmware updates plus vulnerability scans to keep systems secure.

Backup Verification

Monthly restores & test recoveries to ensure your backups are reliable.

Dedicated Engineer

Your own named technician for personalized service and faster response times.

AMC Plans by Support Scope

AMC plans start from RS. 1800/- + GST onwards. Final scope depends on asset count, support window, and SLA needs.

Essential AMC

RS. 1800/- + GST onwards

  • 24×7 Helpdesk
  • Performance Monitoring
  • Monthly Reports
  • Remote Support Assistance
Enquire Essential

Business AMC

Custom quote after requirement mapping

  • All Essential AMC Features
  • On-Site Maintenance (2×/mo)
  • Quarterly Security Patching
  • Backup Verification & Restore Checks
Enquire Business

Enterprise AMC

SLA-based engagement for larger environments

  • All Business AMC Features
  • On-Site (Weekly)
  • Priority Incident Response
  • Dedicated Engineer & Review Cadence
Enquire Enterprise
Client feedback

Feedback selected for maintenance, LAN support, troubleshooting, upgrades, and managed IT service expectations.

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Request AMC Assessment and Quote

Choose your AMC plan and let Agile Innotech handle the rest—so you can focus on what matters.

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FAQ

Frequently Asked Questions

Coverage is contract-specific. It can include preventive checks, troubleshooting, remote support, and scheduled visits for agreed devices and systems.

Only if the agreement states this. Check exclusions, replacement parts, travel, after-hours support, and third-party license costs.

Response targets, working hours, escalation, and restoration responsibilities must be agreed in the contract. An enquiry does not establish a guaranteed service level.

Yes. Share the device inventory, applications, users, network, locations, and recurring issues so the team can plan an assessment.

No. Backup, security controls, and recovery responsibilities should be explicitly included or planned separately.